Phone Pe is hiring for Onboarding specialist

www.dJobbuzz.com 29/04/2024

Company Name	Phone Pe
Company Website	http://phonepe.com/
Job Role	Onboarding specialist
Job Type	Experienced Fresher Non Technical
Job Location	Bengaluru/Bangalore
Education	Graduate
Job will expire on	09 May 2024

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Job Description :

Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Eligibility :

Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritise, and manage time effectively
Should be able to speak in English and Hindi
Graduation (10+2+3) is Mandatory
0 - 2 years of work experience in a customer facing role
Multilingual skills (spoken + written) in South Indian languages are preferred