PowerSchool is hiring for Associate Technical Support Engineer

www.dJobbuzz.com 21/01/2022

Company Name	PowerSchool
Company Website	https://www.powerschool.com/
Experience	0-2 years
Job Role	Associate Technical Support Engineer
Job Type	Fresher Experienced
Job Location	Bengaluru/Bangalore
Skill/Technology	MySQL Good Communication Skill
Education	BE/BTech

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Job Description :

Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
Logs and tracks calls using problem management database and maintains history records and related problem documentation
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
All other duties as assigned

Eligibility :

0-2 years’ prior experience in a technical support role
Hands on Experience in SQL Database (MS SQL) is preferred
Experience with ETL is preferred
Acqa data studio knowledge for MS SQL is a plus
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate’s degree or equivalent work experience