QAD is hiring for Associate Extended Support Analyst

QAD is hiring for Associate Extended Support Analyst

Company NameQAD
Company Website http://qad.com
Job RoleAssociate Extended Support Analyst
Job Type
  • Experienced
  • Fresher
Job Location
  • Mumbai
Education
  • BE/BTech
Branch
  • IT
  • CS
  • Electrical Engineering
  • Mechanical Engineering
Job will expire on06 Oct 2023

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Job Description :

  • Environments Monitoring; Production Monitoring, Non-Production Monitoring, Special/manual monitoring ,if any
  • Service Requests Management: User administration, Printer Management, Batch Management, Database refreshes for all Cloud customers and other DBA tasks
  • Other Cloud environment tasks/activities as assigned
  • Incident Management & Problem Management
  • Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Begin handling severity 1 incidents with guidance from seniors in the team.
  • Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery.
  • Low APA% instance investigation. Employs DMAIC approach to problem solving
  • Change Management & Release and Deployment Management
  • Creating RFC (maintenance window) documents for installation/upgrade activities on Cloud Non-Production environments in strict compliance with documented procedures and work towards securing approval for execution of the RFC tasks.
  • Executing the approved RFC’s for Cloud customer non-production environments if the requisite certification level has been achieved.
  • Work towards building certification levels to perform install/upgrades of QAD/QAD Divisional and partner products.
  • Begin handling production RFC’s for B &C Cloud customers.
  • Other duties as assigned

Eligibility :

  • Education/Licenses: BE/ B Tech/ MCA
  • Experience: 0-2 years of QAD and Progress products technical experience which includes experience installing/upgrading the products and performing Progress DBA tasks
  • Computer skills: Linux skills are a must. Should be well versed with RDBMS concepts and should be comfortable performing Progress
  • DBA tasks as well as QAD products installation, configuration, administration and technical troubleshooting.
  • Other knowledge or skills: SQL knowledge, QAD PKS certifications & other industry relevant certifications are good to have.
  • Minimum travel required

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