Amazon is hiring for Team Lead

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Strong leadership capabilities and people management skills - Ability to work under pressure situations
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives
Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually need/expect
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs
Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks
MBA desirable
People management experience. Experience in handling a team is highly desirable
Experience in handling live operations preferred (wherein decisions have to be taken on the spot and actions need to be initiated right away)
Knowledge of city topography and road network is an added advantage
Management experience in delivery operations is desirable

Defining, building, and executing the delivery process from the delivery station to the customer's address.
Ensure enough bandwidth in the territorial delivery team to ensure peak-time delivery management.
Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance-driven team.
Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements.
Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
Analysis of the data reports to identify performance bottlenecks and improve performance.
Implement the formal process control and process improvement mechanisms.