Commscope is hiring for Software Engineer

www.djobbuzz.com 30 Jan 2024
Company Name
Commscope
Company Website
http://commscope.com
Experience
2 years
Job Role
Technical Support Engineer
Job Type
  • Fresher
  • Experienced
Job Location
  • Bengaluru/Bangalore
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
09 Feb 2024

Eligibility Criteria

  • Minimum of 2 years of customer support experience in IP networks, WiFi or related environment.
  • Data networking is required, Wireless networking experience is desired.
  • Preferably worked as an engineer TAC
  • Bachelor or diploma in a computer related field or equivalent work experience
  • CWNA / CCNA is an advantage

Job Description

  • Be the first technical point of contact for the customer
  • Should possess the ability to handle critical (P1) cases soon after the training in Ruckus Products
  • Demonstrate the ability to work with Escalation team and/or engineering teams to manage raised cases
  • Work closely with SE teams internally on larger networks and more sophisticated issues
  • Identify customer problems/issues and assist customer to resolve issues while consistently providing great Customer Experience
  • Identify and reproduce customer technical problems in a test/lab environment
  • Work on day-day tickets, follow-up with clients, provide feedback and see problems through to resolution

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