Telstra is hiring for Software Engineer

www.djobbuzz.com 07 Feb 2024
Company Name
Telstra
Company Website
http://Telstra.com
Experience
0-2 years
Job Role
Technical Support
Job Type
  • Experienced
  • Fresher
Job Location
  • Bengaluru/Bangalore
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
17 Feb 2024

Eligibility Criteria

  • 0 to 2 years working in IT industry.
  • Previous Customer Service experience
  • Strong understanding on Networking skills primarily Routing & Switching
  • Listen and observe to identify the cultural preferences and perceptions of others.
  • Identify and implement opportunities to improve process, efficiencies, and customer experience
  • Excellent communication skills and interest to learn Telstra products and services to provide an excellent customer experience
  • Incident Management Experience
  • International stakeholder experience
  • Written and Verbal communication skills and good English comprehension

Job Description

  • This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
  • Working across all aspects of the customer support experience.
  • Detect and prevent incidents before they occur.
  • Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry.
  • Identify and implement opportunities to improve process, efficiencies, and customer experience.
  • Provide input into learning and development for our entire ecosystem.
  • Cross Skill into different technology hubs

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