Telstra is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Telstra
- Company Website
- http://Telstra.com
- Experience
- 0-2 years
- Job Role
- Technical Support
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 17 Feb 2024
Eligibility Criteria
- 0 to 2 years working in IT industry.
- Previous Customer Service experience
- Strong understanding on Networking skills primarily Routing & Switching
- Listen and observe to identify the cultural preferences and perceptions of others.
- Identify and implement opportunities to improve process, efficiencies, and customer experience
- Excellent communication skills and interest to learn Telstra products and services to provide an excellent customer experience
- Incident Management Experience
- International stakeholder experience
- Written and Verbal communication skills and good English comprehension
Job Description
- This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
- Working across all aspects of the customer support experience.
- Detect and prevent incidents before they occur.
- Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry.
- Identify and implement opportunities to improve process, efficiencies, and customer experience.
- Provide input into learning and development for our entire ecosystem.
- Cross Skill into different technology hubs
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