Kone is hiring for Software Engineer

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Accountable for maintenance technicians motivation and competence development
Accountable for determining and checking technicians performance objectives
Accountable for communication to his technicians
Accountable for managing technician absences and back-up, and callout technician scheduling
Accountable for technician timesheet validation prior to payroll
Accountable for equipment assignment to technician and technician workload balancing
Responsible of defining the technician capacity need and for the technician hiring and selection process
Accountable for defining, authorizing replacement , managing technician’s tools, vans, phone/PDA and instruments

Accountable for customer satisfaction through quality of service and precise communication
Accountable for equipment safety and performance
Accountable for selling service repairs
Accountable for the sales lead volume, quality, and further processing of sales leads
Accountable for resolving customer service quality complaints
Accountable for resolving customers invoicing complaints related to maintenance operations
Service operations
Accountable for the end-users, the sites and the technicians safety
Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
Accountable for the control of the field operations costs and CMII