Wipro is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
Wipro
Company Website
http://wipro.com/
Job Role
System Engineer
Job Type
  • Fresher
  • Experienced
Job Location
  • Mumbai
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
23 Feb 2024

Eligibility Criteria

  • Provide product and service information to customers.
  • Research required information using available resources andOffer Solution to customers.
  • Research, identify, and resolve customer complaints usingapplicable software.
  • Route calls and tickets to appropriate resources and Domains whocan best support he user,
  • Document all call information according to standard operatingprocedures.
  • Recognize, document, and alert the management team of trends incustomer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

Job Description

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails intimely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed

Similar Opportunities

Latest Posts