Genpact is hiring for Process Associate

www.djobbuzz.com 13 Feb 2024
Company Name
Genpact
Company Website
http://genpact.com/
Job Role
Process Associate
Job Type
  • Internship
  • Experienced
Job Location
  • Hyderabad
Education
  • BS
  • MS
  • ITI
  • M.COM
  • BBA
  • MSc
  • BCS
  • CA
  • MCM
  • BE/BTech
  • ME/M.Tech
  • Diploma
  • Mcs
  • Bsc
  • BA
  • BCom
  • BCA
  • MCA
  • MBA
  • Graduate
Branch
  • Aerospace Engineer
  • Electromechanics Engineering
  • Thermal Engineering
  • MBA
  • Industrial Engineer
  • Automobile Engineering
  • Electrical and Electronics Engineering
  • Production Engineering
  • Mechatronics
  • Chemical
  • Mining
  • Civil
  • Metallurgy
  • Electronics and Communication Engineering
  • Automation / Instrumentation
  • Electrical Engineering
  • Electronics and Telecommunication
  • IT
  • CS
  • Mechanical Engineering
Job will expire on
23 Feb 2024

Eligibility Criteria

  • Graduate (Any Discipline)
  • Freshers are eligible
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with a customer-centric approach
  • Excellent proficiency in written English and with a neutral English accent
  • You should be able to work on a flexible schedule (including weekends)

Job Description

  • Respond to customer queries and customers concerns
  • Provide support for data collection to enable Recovery of the account for the end user
  • Maintain a deep understanding of client processes and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • Exhibit a capacity for critical thinking and analysis
  • Showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

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