Telstra is hiring for Software Engineer

www.djobbuzz.com 16 Feb 2024

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Proficiency in SQL to gather and manipulate data for analysis and reporting purposes.
Strong data analytical skills using tools such as MS Excel, SQL,R, Python, process intelligence, etc., to derive insights from data.
Familiarity with data analysis and process automation tools like mini tab
Excellent analytical thinking abilities
Understanding of metric governance
Storytelling and presentation of insights
Experience in process performance analysis
Proficiency in process simulation
Experience in monitoring process improvement
Lean Six Sigma or Continuous Improvement Methodologies
Effective communication and influencing
Change Management

Support Once and Done program: You will support business-as-usual (BAU) reporting activities for the Once and Done program. This includes ensuring smooth coordination and communication among the stakeholders involved.
In close collaboration with business and IT stakeholders, you are responsible for gathering and executing data requirements. You also play a crucial role in reviewing SQL codes to create and sustain a robust reporting solution for Once and Done metrics.
Analyse the connection between improved Once and Done metrics, positive eNPS performance and other lagging metrics regularly. Provide reports on how enhancing Once and Done metrics positively affects eNPS scores. Monitor the impact and trends and offer recommendations for leveraging Once and Done metrics to drive positive customer experience