Mindtickle is hiring for Software Engineer

www.djobbuzz.com 18 Feb 2024

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MindTickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.

Have pursued bachelor's Degree in Engineering or Computer Science.
Possess 0 - 1 years of experience with technical support for SaaS-based products.
Have working knowledge of Python, API, JSON, User sync, SSO, Infosecurity Guidelines/ Understanding.
Possess excellent verbal and written communication. Must be able to explain technical concepts to non-technical users, provide clear instructions, and articulate solutions in a concise and understandable manner through verbal and written communication.

Take ownership of reported customer problems to resolve them.
Troubleshoot and resolve customer challenges related to product functionality, system compatibility, and usage.
Provide prompt and accurate resolution/responses to customers, as per defined SLAs.
Serve as the primary point of contact for customer inquiries, ensuring timely and effective communication.
Maintain a deep understanding of the product, its features, and updates.
Collaborate with the internal teams to address and escalate complex technical issues.
Contribute to knowledge base articles to enable self-service support for customers.
Proactively identify opportunities for product or service improvements based on customer feedback.