ICICI Bank is hiring for Phone Banking Officer

www.djobbuzz.com 23 Feb 2024
Company Name
ICICI
Company Website
http://icici.com/
Job Role
Phone Banking Officer
Job Type
  • Internship
  • Experienced
Job Location
  • Chennai
Education
  • Graduate
Branch
  • MBA
Job will expire on
04 Mar 2024

Eligibility Criteria

  • Graduates
  • Good Communication
  • Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view

Job Description

  • As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need.
  • Phone banking officer is responsible for resolving customer queries over the phone on a day-to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. 
  • To do so, it is imperative to develop a thorough understanding of the customer''''s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement

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