Mphasis is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
Mphasis
Company Website
https://www.mphasis.com/home.html
Job Role
Technical Support Associate
Job Type
  • Experienced
  • Fresher
Job Location
  • Bengaluru/Bangalore
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
28 Apr 2024

Eligibility Criteria

  • College degree or above
  • Knowledge in customer support
  • Years of experience needed – 0-2 years.

Job Description

  • Provide professional remote technical support services for client users
  • Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
  • Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
  • Special cases are upgraded in time, and cooperate with other teams to solve user problems.
  • Clearly and completely record case information in the system according to the process.
  • Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

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