Razorpay is hiring for Software Engineer

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For a long time, we have felt that enabling frictionless transactions is a major problem and nobody seems to be doing it right. We decided to tackle it ourselves. Founded by IIT Roorkee alumni, Razorpay aims to revolutionize money management for online businesses by providing clean, developer-friendly APIs and hassle-free integration. We offer a fast, affordable and secure way for merchants, schools, ecommerce and other companies to accept and disburse payments online, own a fully-functional current account and avail working capital loans.

Minimum qualification - Bachelor's Degree
1 - 4 years of experience.
Should be willing to work in the night shifts.
Experience in monitoring transactions and ensuring compliance with relevant regulations.
Strong proficiency in handling both chat and voice processes.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively.
Attention to detail and ability to analyze information accurately.
Strong problem-solving and decision-making skills.
Ability to work collaboratively in a team environment.
Knowledge of industry trends and best practices in fintech or banking.

Resolve Merchant tickets over Freshdesk and call the merchant.
Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
Follow communication procedures and guidelines
Go the extra mile to engage customers and keep them happy
Collect and pass feedback to the respective stakeholders bring in impactful solutions
You will be able to interact with some of the largest new age businesses in the country.