WNS is hiring for Operations Associate

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our

deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational

solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services,

Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine

their digital future and transform their outcomes with operational excellence.WNS (Holdings) Limited (NYSE: WNS), is a

leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and

analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We

enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged

Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with

operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and

human resources leveraging collaborative models that are tailored to address the unique business challenges of each

client. We co-create and execute the future vision of 400+ clients with the help of our 57,000+ employees. Our global

footprint spans 16 countries with 64 delivery centers worldwide including in China, Costa Rica, India, the Philippines,

Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

• We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Voice Profile.
• This position requires excellent communication skills, a customer-centric approach, and a proven track record of providing exceptional service in an international process.
• The ideal candidate will have at least 6 months of relevant experience in customer service and possess a graduation degree.Responsibilities:Handle inbound and outbound customer calls in a professional and friendly manner.
• Provide accurate information and resolve customer inquiries, complaints, and issues promptly.Assist customers with product or service-related questions, account inquiries, and technical support.Utilize active listening skills to understand customer needs and ensure their satisfaction.