Maxeon is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
Maxeon
Company Website
http://maxeon.com
Job Role
Associate Helpdesk Engineer
Job Type
  • Fresher
  • Experienced
Job Location
  • Hyderabad
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
08 May 2024

Eligibility Criteria

  • Degree in Information Technology, Computer Science, or equivalent.
  • Minimum 1 experience in Service Desk, IT call center handling, IT service delivery or related end user facing services.
  • Common desktop hardware software knowledge, M365 services, Active Directory, network, and system.
  • Hands on experience with diagnosing and resolving basic technical issues.
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient
  • Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.

Job Description

  • Serve as the first contact with customers who need technical assistance via different channel either phone, email, or chat.
  • Perform troubleshooting using different diagnostic techniques.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Provide quick resolution and excellent customer service.
  • Redirect unresolved issues to the next level of support personnel.
  • Provide needed information on IT products or services.
  • Keep record of problems and their resolution
  • Follow-up with customers
  • Identify and suggest possible improvements on procedures.

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