Groww is hiring for Customer Success Executive

www.djobbuzz.com 29 Apr 2024
Company Name
Groww
Company Website
http://groww.com/
Job Role
Customer Success Executive
Job Type
  • Fresher
  • Experienced
Job Location
  • Bengaluru/Bangalore
Education
  • Graduate
Job will expire on
09 May 2024

Eligibility Criteria

  • Eagerness to learn about the company's products and their capabilities.
  • Ability to manage a high volume of inbound customer queries.
  • Technical aptitude and the ability to understand and explain complex concepts in simple terms.
  • Ability to empathize with the customer and high customer centricity.
  • Knowledge of other regional languages is helpful if the company works within the country.

Job Description

  • Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred

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