Base8 is hiring for Software Engineer - Fresher

www.djobbuzz.com 05 May 2024
Company Name
Base8
Company Website
http://base8.com
Experience
0-1 years
Job Role
Service Desk L1
Job Type
  • Fresher
Job Location
  • Hyderabad
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
15 May 2024

Eligibility Criteria

  • Need Fresher or 0-1 yrs experience can work with our Service Desk Team
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Excellent communication skills (must)
  • Flexible to work in night shifts
  • Graduate or equivalent qualification ideally in an IT-related discipline.
  • Knowledge of Windows, AD, 0365, etc.
  • Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting

Job Description

  • Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution.
  • Understanding of contractual goals and Service Level Agreements (SLAs)
  • Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently
  • Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
  • Learning more advanced troubleshooting skills and techniques
  • May work on clients with unique requirements
  • Resolve/fulfill incoming Service Desk incidents and requests from internal staff
  • Provide IT support for many technologies (mostly Microsoft) to a wide user base
  • Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner

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