Base8 is hiring for Software Engineer - Fresher

The job you are looking for is no longer available..

Job Type

Job Location

Education

Branch

Need Fresher or 0-1 yrs experience can work with our Service Desk Team
Bachelor's degree in computer science, Information Technology, or related field.
Excellent communication skills (must)
Flexible to work in night shifts
Graduate or equivalent qualification ideally in an IT-related discipline.
Knowledge of Windows, AD, 0365, etc.
Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting

Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution.
Understanding of contractual goals and Service Level Agreements (SLAs)
Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently
Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
Learning more advanced troubleshooting skills and techniques
May work on clients with unique requirements
Resolve/fulfill incoming Service Desk incidents and requests from internal staff
Provide IT support for many technologies (mostly Microsoft) to a wide user base
Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner