Deloitte is hiring for Software Engineer - Fresher

www.djobbuzz.com 10 May 2024
Company Name
Deloitte
Company Website
http://deloitte.com/
Experience
0-2 years
Job Role
Technology Support
Job Type
  • Fresher
Job Location
  • Hyderabad
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
20 May 2024

Eligibility Criteria

  • Bachelor’s degree in computer science, computer engineering, or related field.
  • 0–2 years’ experience
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office applications
  • ServiceNow experience preferred.
  • Azure experience preferred.
  • Exposure to application support, ITIL framework etc.
  • Excellent written & verbal skills
  • Customer Service experience

Job Description

  • Manage premium-level Tax Application Support via email, phone, and chat, to both internal and external users.
  • Maintain a client-centric culture and foster a culture of continuous improvement and employee engagement. 
  • Work with product and development teams to troubleshoot application issues and resolve issues.
  • Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.
  • Attend daily support meetings to communicate trends and guidance, answer questions, and gather user feedback for enhancement requests and deficiencies.
  • Maintain quality service by establishing and enforcing organizational standards and policies.
  • Assist the Support leadership in organizing, planning, and implementing the Tax Transformation Support Strategy. 
  • Ability to work flexible shifts including some holidays and weekends.
  • Ability to travel as needed (less than 10%) 
  • Perform other duties as assigned.
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc

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