Concentrix is hiring for Customer Service Representative

www.djobbuzz.com 17 May 2024
Company Name
Concentrix
Company Website
http://concentrix.com/
Job Role
Customer Service Representative
Job Type
  • Fresher
Job Location
  • Gurugram
Education
  • Graduate
Job will expire on
27 May 2024

About Company

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Eligibility Criteria

  • Minimum high school level education 
  • Both freshers and experience agents are welcome to apply 
  • Web chat experience in a contact centre environment (Advantageous) 
  • Experience working for international BPO (Advantageous) 
  • High proficiency in the English language with excellent business writing skills 
  • Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions

Job Description

  • Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly 
  • Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals 
  • Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources 
  • Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress 
  • Developing and maintaining current knowledge of the campaign 
  • Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process 
  • Ensuring first contact resolution at all times 
  • Endeavouring to achieve and exceed all operational metrics and targets

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