Eclerx is hiring for Analyst

The job you are looking for is no longer available..
Company Name
Eclerx
Company Website
https://eclerx.com/
Job Role
Analyst
Job Type
  • Fresher
Job Location
  • Pune
Education
  • Diploma
  • Graduate
Job will expire on
30 May 2024

Eligibility Criteria

  • High school diploma or equivalent required.
  • Bachelor's degree in any field is preferred.

Job Description

  • Responding to incoming chats from customers in a professional and courteous manner.
  • Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
  • Proactively seeking opportunities to upsell and cross-sell products and services to customers.
  • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  • Meeting or exceeding individual and team sales targets.
  • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

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