Relatient is hiring for Software Engineer

www.djobbuzz.com 28 May 2024
Company Name
Relatient
Company Website
http://relatient.com/
Job Role
Technical Analyst
Job Type
  • Experienced
Job Location
  • Pune
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
07 Jun 2024

Eligibility Criteria

  • Bachelor's degree or equivalent experience in lieu of a degree is required.
  • 1+ years of experience in a customer support role, preferably in a technical support role.
  • Some experience with SQL (Basic Queries), or Advanced SQL (e.g. Joins)
  • Basic understanding of programming / scripting language(s)

Job Description


  • Enhance overall Relatient client experience
  • Resolve client complaints and product troubleshooting via phone, email, and/or support cases
  • Submit and assign support cases to the appropriate department
  • Monitor support portal and keep client updated on status of case(s)
  • Properly prioritize client requests
  • Guide client with solutions when issue appears to be user error/lack of knowledge
  • Utilize computer technology to handle high call/support ticket volume
  • Work with team leads to ensure proper customer service is being dlivered
  • Close out or open call/email records in support portal
  • Transfer clients to appropriate department(s)
  • Inform support team when issue(s) are high priority
  • Basic research of issues before assigning case(s)
  • Web Portal training/support
  • Client notification of case resolution(s)

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