UKG is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
UKG
Company Website
http://ukg.com/
Experience
0-1 year
Job Role
Cloud Operations Specialist
Job Type
  • Fresher
Job Location
  • Noida
Education
  • BE/BTech
Branch
  • CS
  • IT
Job will expire on
21 Jun 2024

Eligibility Criteria

  • BE/B.tech/MCA degree in Computer Science or related discipline or equivalent experience and a minimum of 0-1 years related work experience, implementing or supporting enterprise software applications used in web environment.

Job Description

  • Monitoring support queue and dispatching application support tickets to relevant stakeholders
  • Review/assess technical situation and establish case priority/severity in accordance with the service level agreement.
  • Expected to analyze & troubleshoot customer application issues and system generated alerts from technical support standpoint
  • Installs, tests, documents, and troubleshoots assigned UKG's Product installations / deployments which includes service pack upgrades, application patch Installation etc.
  • Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally
  • Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
  • Coordinate and work along with DBA team for performing database refreshes of Non-Prod environments with production copy, whenever requested by customer.
  • Perform pre/post application validations as part of any planned/unplanned downtime

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