Catchpoint is hiring for Software Engineer
www.djobbuzz.com
16 Jun 2024
- Company Name
- Catchpoint
- Company Website
- https://www.catchpoint.com/
- Experience
- 0-6 Months
- Job Role
- Systems Engineer I
- Job Type
-
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 26 Jun 2024
Eligibility Criteria
- BE/BTech/MCA Computer Science & Networking, 2023/2024 graduate.
- Experience 0-6 months.
- Certification in Linux preferred.
- Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute.
- Basic understanding of Bash/Shell Scripting, Web Server.
- Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
- Good to have Linux virtualization knowledge(KVM).
- Ready to work in a 24|5 rotational shifts.
Job Description
- Monitor Catchpoints' node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc).
- Perform OS/application upgrades and server migrations to new environment.
- Accept & registers incidents from the Support team.
- Classify incidents according to the specified options/categories.
- Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
- Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
- Escalate to the appropriate next level or management when thresholds are violated.
- Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure.
- Excellent written and oral communication skills required; special focus on customer/client interaction a must.
Latest Posts
Honeywell Recruitment Drive 2025 | Honeywell Hiring Mechanical Engineer
Posted: February 11, 2025
Applied Materials Recruitment Drive 2025 | Applied Materials Hiring Mechanical Engineer
Posted: February 11, 2025
Chart Industries, Inc. Recruitment Drive 2025 | Chart Industries, Inc. Hiring Mechanical Engineer
Posted: February 09, 2025
Microsoft Recruitment Drive 2025 | Microsoft Hiring Mechanical Engineer
Posted: February 09, 2025
Hubbell Incorporated Recruitment Drive 2025 | Hubbell Incorporated Hiring Mechanical Engineer
Posted: February 09, 2025
Fictiv Recruitment Drive 2025 | Fictiv Hiring Mechanical Engineer
Posted: February 08, 2025
Mace Recruitment Drive 2025 | Mace Hiring Mechanical/civil Engineer
Posted: February 08, 2025