Zoho is hiring for Software Engineer
The job you are looking for is no longer available..- Company Name
- Zoho
- Company Website
- http://zoho.com/
- Job Role
- Technical Support Engineer
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Chennai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 29 Jun 2024
Eligibility Criteria
- Excellent verbal and written English communication skills
- Attention to detail and a strong desire to learn
- Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
- Should be flexible with all modes of Support - Email, Live chat and Calls
- Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
- Basic knowledge of Networking and Active directory.
Job Description
- Answer customer queries about product features and capabilities through phone, e-mail & chat.
- Efficiently troubleshoot technical issues reported by customers and assist them with in-product
- and third party configurations.
- Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt
- resolution.
- Work closely with the Engineering and Product Management teams to escalate critical issues and
- provide suggestions for product enhancement.
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