Zoho is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
Zoho
Company Website
http://zoho.com/
Job Role
Technical Support Engineer
Job Type
  • Experienced
  • Fresher
Job Location
  • Chennai
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
29 Jun 2024

Eligibility Criteria

  • Excellent verbal and written English communication skills
  • Attention to detail and a strong desire to learn
  • Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
  • Should be flexible with all modes of Support - Email, Live chat and Calls
  • Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
  • Basic knowledge of Networking and Active directory.

Job Description

  • Answer customer queries about product features and capabilities through phone, e-mail & chat.
  • Efficiently troubleshoot technical issues reported by customers and assist them with in-product
  • and third party configurations.
  • Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt
  • resolution.
  • Work closely with the Engineering and Product Management teams to escalate critical issues and
  • provide suggestions for product enhancement.

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