Zoho is hiring for Software Engineer

Zoho is hiring for Software Engineer

Company Name Zoho
Company Website http://zoho.com/
Job RoleTechnical Support Engineer
Job Type
  • Experienced
  • Fresher
Job Location
  • Chennai
  • BE/BTech
  • IT
  • CS
Job will expire on29 Jun 2024

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Job Description :

  • Answer customer queries about product features and capabilities through phone, e-mail & chat.
  • Efficiently troubleshoot technical issues reported by customers and assist them with in-product
  • and third party configurations.
  • Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt
  • resolution.
  • Work closely with the Engineering and Product Management teams to escalate critical issues and
  • provide suggestions for product enhancement.

Eligibility :

  • Excellent verbal and written English communication skills
  • Attention to detail and a strong desire to learn
  • Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
  • Should be flexible with all modes of Support - Email, Live chat and Calls
  • Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
  • Basic knowledge of Networking and Active directory.

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