Basware is hiring for Software Engineer

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Education

Branch

Bachelor's degree in a relevant field or equivalent practical experience.
Strong analytical skills and a knack for problem-solving
Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner.
Knowledge of Cloud Computing and S2P/P2P is a plus.
Ability to prioritize tasks in a fast-paced environment.
Previous customer support experience is mandatory.
Collaborative team player.
Demonstrate proficiency in SQL for data analysis.
Familiarity with XML, and ERP systems.
Willingness to work in shifts.
B.E / B.Tech / M.Tech - CSE/IT
MCA

Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat.
Analyze and troubleshoot reported issues systematically.
Deliver high-quality resolutions while adhering to support standards.
Provide exceptional customer service with a focus on simplifying customers' experiences.
Collaborate with technical teams to efficiently resolve complex issues.
Proactively follow up with customers for feedback
Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use.