Basware is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
Basware
Company Website
http://basware.com/
Job Role
Associate Support Consultant
Job Type
  • Experienced
  • Fresher
Job Location
  • Chandigarh
Education
  • BE/BTech
  • ME/M.Tech
  • MCA
Branch
  • IT
  • CS
Job will expire on
04 Jul 2024

Eligibility Criteria

  • Bachelor's degree in a relevant field or equivalent practical experience.
  • Strong analytical skills and a knack for problem-solving
  • Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner.
  • Knowledge of Cloud Computing and S2P/P2P is a plus.
  • Ability to prioritize tasks in a fast-paced environment.
  • Previous customer support experience is mandatory.
  • Collaborative team player.
  • Demonstrate proficiency in SQL for data analysis.
  • Familiarity with XML, and ERP systems.
  • Willingness to work in shifts.
  • B.E / B.Tech / M.Tech - CSE/IT
  • MCA

Job Description

  • Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat.
  • Analyze and troubleshoot reported issues systematically.
  • Deliver high-quality resolutions while adhering to support standards.
  • Provide exceptional customer service with a focus on simplifying customers' experiences.
  • Collaborate with technical teams to efficiently resolve complex issues.
  • Proactively follow up with customers for feedback
  • Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use.

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