Basware is hiring for Software Engineer
www.djobbuzz.com
24 Jun 2024
- Company Name
- Basware
- Company Website
- http://basware.com/
- Job Role
- Associate Support Consultant
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Chandigarh
- Education
-
- BE/BTech
- ME/M.Tech
- MCA
- Branch
-
- IT
- CS
- Job will expire on
- 04 Jul 2024
Eligibility Criteria
- Bachelor's degree in a relevant field or equivalent practical experience.
- Strong analytical skills and a knack for problem-solving
- Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner.
- Knowledge of Cloud Computing and S2P/P2P is a plus.
- Ability to prioritize tasks in a fast-paced environment.
- Previous customer support experience is mandatory.
- Collaborative team player.
- Demonstrate proficiency in SQL for data analysis.
- Familiarity with XML, and ERP systems.
- Willingness to work in shifts.
- B.E / B.Tech / M.Tech - CSE/IT
- MCA
Job Description
- Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat.
- Analyze and troubleshoot reported issues systematically.
- Deliver high-quality resolutions while adhering to support standards.
- Provide exceptional customer service with a focus on simplifying customers' experiences.
- Collaborate with technical teams to efficiently resolve complex issues.
- Proactively follow up with customers for feedback
- Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use.
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