Healthedge is hiring for Software Engineer

The job you are looking for is no longer available..
Company Name
Healthedge
Company Website
http://healthedge.com/
Experience
1-4+ years
Job Role
Software Engineer
Job Type
  • Fresher
  • Experienced
Job Location
  • Pune
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
09 Jul 2024

Eligibility Criteria

  • 1-4+ years of experience in handling escalated incidents and monitoring the application performance as well as infrastructure using various tools available. 
  • Listening and synthesis skills. 
  • Previous experience with major incidents (either as a participant or an observer). 
  • ITIL® 3/ITIL® 4 Certification will be an added advantage. 
  • Expertise in ITSM tool preferably Salesforce. 
  • Strong communication skills. 
  • Problem-solving skills.

Job Description

  • Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible. 
  • Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements 
  • Document troubleshooting steps and service restoration details. 
  • Inform and submit knowledge articles for review. 
  • Verify resolution with end-users and resolve assigned Incidents. 
  • Escalate Major Incidents to the Incident Lead and/or Problem Manager. 
  • Escalate unresolved Incidents to Tier 3/Incident Lead. 
  • Log all Incident/Service Request details. 
  • Escalate unresolved incidents to external support, e.g., Software and Hardware Vendors and liaison between IT and external support provider by coordinating with teams in the organization. 
  • Might involve some early morning shift or evening shifts (India time) to overlap work with US teams. Mostly will not involve very late-night shifts.

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