Clarivate is hiring for Software Engineer

The job you are looking for is no longer available..

Company Name: Clarivate

Company Website: http://clarivate.com/

Experience: 2 years

Job Role: IT Support Services Analyst

Job Type

Experienced

Job Location

Karnataka

Education

BE/BTech

Branch

Job will expire on: 09 Jul 2024

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Eligibility Criteria

Associate degree or bachelor’s degree in computer or Equivalent combinations of education, work experience, and certification will be considered.
Minimum 2 years’ experience of working in a support/service capacity; preferably global IT organization underlined by respective training certificates, but not mandatory.
Knowledge of ITIL best practices (ITIL Foundations certification preferred but not mandatory.
Experience in IT Service Management process and tools or experience.

Job Description

By monitoring critical elements of the IT infrastructure, responding to system alerts and user request for assistance, you provide the front-line support required to delight both our internal and external customers.
You will be instrumental in helping users resolve issues with hardware, software, connectivity, and product specific incidents or work requests.
You will provide real time ticket entry and effective communications between customers and subject matter experts. You will provision hardware and software, maintaining audit controls and compliance tracking.
Provide 1st level support to resolve IT problems across the organization (i.e. workstations, mobile computers, printers, peripherals, desk phones, application access, VPN, etc.) and answer the Service Desk phones
Install/uninstall, troubleshoot, data recovery, access and maintain applications, products and equipment and Also, Identify, analyze and repair equipment failures, order and replace parts/material as needed.
Provide one-on-one end-user problem resolution, performing various IT support function such as creating, activating, disabling, and unlocking user accounts, network and application password resets, etc.
Implementation/Installation and administration/maintenance of IT services with focus on availability, reliability and manageability following Clarivate’s IT standard processes in coordination with responsible IT service management.
Support implementation of new and/or improved IT processes following ITSM standards and Enter all calls/incidents/request/updates in ServiceNow

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