Clarivate is hiring for Software Engineer

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Company Name
Clarivate
Company Website
http://clarivate.com/
Experience
2 years
Job Role
IT Support Services Analyst
Job Type
  • Experienced
Job Location
  • Karnataka
Education
  • BE/BTech
Branch
  • CS
  • IT
Job will expire on
09 Jul 2024

Eligibility Criteria

  • Associate degree or bachelor’s degree in computer or Equivalent combinations of education, work experience, and certification will be considered.
  • Minimum 2 years’ experience of working in a support/service capacity; preferably global IT organization underlined by respective training certificates, but not mandatory.
  • Knowledge of ITIL best practices (ITIL Foundations certification preferred but not mandatory.
  • Experience in IT Service Management process and tools or experience.

Job Description

  • By monitoring critical elements of the IT infrastructure, responding to system alerts and user request for assistance, you provide the front-line support required to delight both our internal and external customers. 
  • You will be instrumental in helping users resolve issues with hardware, software, connectivity, and product specific incidents or work requests.
  • You will provide real time ticket entry and effective communications between customers and subject matter experts.  You will provision hardware and software, maintaining audit controls and compliance tracking. 
  • Provide 1st level support to resolve IT problems across the organization (i.e. workstations, mobile computers, printers, peripherals, desk phones, application access, VPN, etc.) and answer the Service Desk phones
  • Install/uninstall, troubleshoot, data recovery, access and maintain applications, products and equipment and Also, Identify, analyze and repair equipment failures, order and replace parts/material as needed.
  • Provide one-on-one end-user problem resolution, performing various IT support function such as creating, activating, disabling, and unlocking user accounts, network and application password resets, etc.
  • Implementation/Installation and administration/maintenance of IT services with focus on availability, reliability and manageability following Clarivate’s IT standard processes in coordination with responsible IT service management.
  • Support implementation of new and/or improved IT processes following ITSM standards and Enter all calls/incidents/request/updates in ServiceNow