Compucom is hiring for Electrical Engineer

www.djobbuzz.com 29 Jun 2024
Company Name
Compucom
Company Website
http://compucom.com
Job Role
Infrastructure Mgt Tech I
Job Type
  • Experienced
  • Fresher
Job Location
  • Pune
Education
  • BE/BTech
Branch
  • Electrical Engineering
  • Mechanical Engineering
Job will expire on
09 Jul 2024

Eligibility Criteria

  • Shows flexibility/ownership & works under pressure situation 
  • Excellent communication & analytical skills 
  • Ability to work within challenging environment with tight delivery timelines 
  • Should be open to work 24/7 
  • Should have at least basic knowledge of ITIL process and ITSM tools. 
  • Should have basic knowledge of Windows/Unix Server OS and its roles and features. 
  • Candidate should have undergone training/certification of MCSA/MCSE/RHCE/CCNA  Professional certifications like MCSE, MCSA, RHCE would be a plus point. 
  • Experience of Service Now would be a plus point.

Job Description

  • Responsible for acknowledging the incidents and perform initial triage. 
  • Should be working as per the defined SLA. 
  • Perform troubleshooting steps as per SOP. 
  • Responsible for escalating the assigned incidents as per the defined process. 
  • Should be proactively monitoring the Ticketing Queue for multiple clients.

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