Syniverse is hiring for freshers as Software Engineer

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Bachelor degree in computer science, electronics or telecommunication or equivalent experience.
0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
Prior experience in Telecom Operations preferred.

Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions.
Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time.
Analyze metrics and identify the possible reasons for any achievements or deviations.
Participate in ticket review and ensure the appropriate solution is provided.
Create status reports on the activities performed as per management requirement.
Provide documentation on newly discovered solutions and develope production ready solution support scripts.
Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.