Syniverse is hiring for freshers as Software Engineer

www.djobbuzz.com 18 Jul 2024
Company Name
Syniverse
Company Website
https://www.syniverse.com/
Experience
0-2 years
Job Role
Operations Analyst I
Job Type
  • Experienced
  • Fresher
Job Location
  • Bengaluru/Bangalore
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
28 Jul 2024

Eligibility Criteria

  • Bachelor degree in computer science, electronics or telecommunication or equivalent experience. 
  • 0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. 
  • Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer  
  • Prior experience in Telecom Operations preferred.

Job Description

  • Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions. 
  • Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time. 
  • Analyze metrics and identify the possible reasons for any achievements or deviations. 
  • Participate in ticket review and ensure the appropriate solution is provided. 
  • Create status reports on the activities performed as per management requirement. 
  • Provide documentation on newly discovered solutions and develope production ready solution support scripts. 
  • Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. 
  • Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. 
  • Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.