SITA Recruitment Drive | Hiring Apprentice | WFH / Hybrid

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Education

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Diploma, Bachelor's degree, i.e technical (BCA, Btech etc) or equivalent in Computer Science or a related field equivalent.
Excellent problem-solving and critical-thinking skills
Basic knowledge of computer hardware components and systems
Strong attention to detail and ability to follow instructions
Good communication and interpersonal skills
Ability to work independently and as part of a team.
Basic knowledge of network hardware, including routers, switches, and firewalls.

Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
Dashboard Maintenance: Maintain tool dashboards used by the team.
Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required