Oracle Off-Campus Drive 2024 Hiring Technical Analyst | Fresher

www.djobbuzz.com 19 Aug 2024
Company Name
Oracle
Company Website
https://www.oracle.com/in/
Experience
0 Year
Job Role
Technical Analyst Support
Job Type
  • Fresher
  • Experienced
Job Location
  • Bengaluru/Bangalore
  • Hyderabad
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
29 Aug 2024

About Company

  • Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas. In 2020, Oracle was the third-largest software company in the world by revenue and market capitalization

Eligibility Criteria

  • Cloud Technologies
  • Customer Service
  • Troubleshooting

Job Description

  • Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
  • Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
  • Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
  • Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
  • Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
  • Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
  • Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
  • Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.

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