Lexmark Recruitment Drive 2025 | Lexmark Hiring Mechanical/Production Engineer

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Company Name
Lexmark
Company Website
http://www.lexmark.com/
Job Role
Product Engineer
Job Type
  • Experienced
Job Location
  • India
Skills
  • Good Communication Skill
Education
  • BE/BTech
Branch
  • Production Engineering
  • Mechanical Engineering
Job will expire on
10 Mar 2025

About Company

Lexmark creates cloud-enabled imaging and IoT technologies that help customers worldwide quickly realize business outcomes. Through a powerful combination of proven technologies and deep industry expertise, Lexmark accelerates business transformation, turning information into insights, data into decisions, and analytics into action.

Job Overview

We are seeking a dynamic and skilled Product Engineer to join PPR team. This role is critical in bridging the gap between our customer-facing teams and the development team. As a Product Engineer, you will play a pivotal role in managing customer escalations, analyzing complex issues, and driving resolutions that enhance the customer experience.

Eligibility Criteria

  • Ability to empathize with customers and understand their challenges and pain points.
  • Problem-Solving Skills like strong analytical skills to identify the root cause of issues.
  • Ability to make sound decisions under pressure and prioritize tasks effectively.
  • Excellent communication skills to act as a liaison between development and customer facing teams.
  • Prior experience in customer-facing roles is a plus.
  • B.E/B.Tech in Production Engineering

Job Description

  • Serve as the primary point of contact for customer escalations, analyze technical issues and troubleshooting complex scenarios and ensuring timely and effective resolution.
  • Collaborate closely with customer-facing teams to gather detailed issue reports and route to the development team accordingly.
  • Build and maintain a repository of customer knowledge to assist in quicker issue identification and resolution.

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