Amazon Recruitment Drive 2025 | Amazon Hiring Operations Manager

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OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide.
Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed.
We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence.
We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

We are seeking an Operations leader to join and lead our Alexa Shopping Operations team.
The Operations Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers.

A Bachelor’s Degree with 8+ operations management experience with at least 3+ years in managing people managers. Experienced in managing large operations teams
Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.
Excellent communication (written & oral) skills and detail oriented
Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment
Proven ability to manage multiple, competing priorities simultaneously.
MBA from a premier management institute

Work with stakeholders across the globe to transition processes and run it on an ongoing basis
Own and drive operational and business goals/metrics for the team owned Manage the team of
Managers and ensure high service delivery and execution
Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget
Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals