Wipro Recruitment Drive 2025 | Wipro Hiring Software Engineer

The job you are looking for is no longer available..
Company Name
Wipro
Company Website
http://www.wipro.com/
Job Role
System Engineer
Job Type
  • Fresher
  • Experienced
Job Location
  • Chennai
Skills
  • Good Communication Skill
Education
  • BE/BTech
Branch
  • CS
Job will expire on
07 Jun 2025

About Company

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world.

Eligibility Criteria

  • B.E/B.tech in software engineering

Job Description

  •  Excellent communication skills
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. 
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. 
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support 
  • Answer incoming calls and respond to customer’s emails in timely manner. 
  • Manage and resolve customer complaints. 
  • Identify and escalate issues to supervisors as and when needed. 
  • Provide product and service information to customers. 
  • Research required information using available resources and Offer Solution to customers. 
  • Research, identify, and resolve customer complaints using applicable software. 
  • Route calls and tickets to appropriate resources and Domains who can best support he user, 
  • Document all call information according to standard operating procedures. 
  • Recognize, document, and alert the management team of trends in customer calls. 
  • Create SOPs for new Issues and resolution given. 
  • Complete call logs and reports.

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