Csg Rec Drive 2025 | Csg Hiring Software Engineer

www.djobbuzz.com 22 Apr 2025

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CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more
CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

We are seeking a proactive and detail-oriented Technical Support Analyst with 1–3 years of experience to join our team.
This role involves providing application support, troubleshooting technical issues, and working closely with internal teams to ensure system stability and performance.
The ideal candidate should have experience with Python/Shell scripting, Linux CLI, and ticketing tools, along with a foundational understanding of cloud infrastructure.
This is an excellent opportunity for individuals looking to expand their technical expertise and grow within a fast-paced, technology-driven environment.

1–3 years of experience in technical/application support or a related field.
Proficiency in Python/Shell scripting for automation and troubleshooting.
Hands-on experience with Linux CLI for system diagnostics and issue resolution.
Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory.
Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications.
Strong analytical and problem-solving skills with attention to detail.
Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment.
Excellent communication skills, with the ability to document and explain technical issues clearly.

Application Support: Provide technical support and troubleshooting assistance for enterprise applications.
Incident Management: Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs.
Scripting & Automation: Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency.
Linux Administration: Work with Linux CLI to diagnose and resolve system-level issues.
Monitoring & Alerts: Monitor application and infrastructure performance, escalating issues when necessary.
Cloud Understanding: Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP).
Collaboration: Work with development and operations teams to resolve incidents and implement improvements.
Documentation: Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs).