RSM Recruitment Drive 2025 | RSM Hiring Software Engineer

www.djobbuzz.com 26 May 2025

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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.
Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients.
You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The IT Support Analyst is a member of the IT Support team.
They are responsible for first level technical support of all supported applications.
They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers.
In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems.
They will escalate to L2 and L3 as appropriate.

Associate degree in information systems, Business, or related field, or equivalent experience.
Computer hardware components, systems, and peripherals
Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
Knowledgeable with LAN or WAN networking
Working knowledge of Windows OS

Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications.
Thoroughly document all work completed into the appropriate call-tracking and incident management systems.
Routinely utilize and contribute to the knowledgebase and actively promotes utilization to both internal and external customers.
Ensure appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk.
Assist in the on-boarding and training of new employees.
Other duties as assigned