PeepalCo Recruitment Drive 2025 | PeepalCo Hiring Software Engineer

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PeepalCo is a canopy for brands serving India with tailored wealth-tech products, Making Money Equal for All.
Founded by Ashish Singhal, Govind Soni, and Vimal Sagar Tiwari, PeepalCo's products include CoinSwitch and Lemonn.
The Group is backed by blue-chip investors including Andreessen Horowitz (a16z), Tiger Global, Peak XV Partners (formerly Sequoia Capital India), Ribbit Capital, Paradigm, and Coinbase Ventures.
PeepalCo is the brand name for our Group entity and will house all our wealth-tech brands. The largest of our brands, CoinSwitch, Lemonn will be housed under PeepalCo.

As a TechOps Engineer, you will serve as a bridge between our product engineering and support teams.
This role involves resolving technical issues, writing scripts and tools to automate support tasks, and contributing to system improvements.
You’ll be hands-on in both programming and problem-solving, ensuring systems operate reliably while creating tools that streamline support processes.

1-3 years of experience in a technical support or operations role, ideally with programming responsibilities
Proficiency in Python to develop internal tools and automate tasks
Demonstrated experience in troubleshooting and solving technical issues efficiently
Familiarity with operating systems (Linux, Windows), networking basics, and server management
Strong communication skills and a commitment to delivering a positive customer experience

Act as the primary escalation point for technical issues, diagnosing and resolving system and application issues
Develop and maintain scripts in languages like Python to automate repetitive tasks, enhance monitoring, and improve operational efficiency
Create internal tools that help the support team troubleshoot issues, generate reports, or manage data, reducing time-to-resolution for common issues
Investigate recurring issues, identify root causes, and work with the development team to implement long-term solutions
Monitor system performance, identify areas for improvement, and suggest or implement optimizations to ensure reliability and responsiveness
Maintain detailed documentation for troubleshooting, workflows, and tool usage to empower the support team and enhance knowledge sharing
Partner closely with engineering, QA, and support teams to stay informed about product updates, ensure smooth rollouts, and provide feedback on usability and reliability