Infosys is hiring for Process Executive

www.djobbuzz.com 17 Apr 2020
Company Name
Infosys
Experience
Fresher
Job Role
Process Executive
Job Type
  • Fresher
  • Non Technical
Job Location
  • Pune
Education
  • BA
  • BCom
  • BBA

Job Description

  • Resolving customer queries and requests that are received via email and chat.
  • Processing and logging requests in case management applications.
  • Identifying customer needs.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
  • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

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