RedHat is hiring for Technical Support Engineer

www.djobbuzz.com 14 Jul 2020
Company Name
RedHat
Job Role
Technical Support Engineer
Job Type
  • Experienced
Job Location
  • Pune
Skills
  • Python
  • Node.js

Job Description

  • Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases
  • Analyze upstream development against current customer-reported defects and develop patches to resolve issues
  • Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
  • Record customer interactions, including investigation, troubleshooting, and resolution of issues
  • Work closely with Red Hat development engineering teams and assist production support engineers and technical account managers
  • Partner with Red Hat’s strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
  • Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
  • Maintain a commitment to providing the best experience possible for Red Hat’s customers
  • Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents

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