Company Name | Lionbridge Technologies |
Company Website | https://www.lionbridge.com/ |
Job Role | Junior Engineer |
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Skill/Technology |
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Education |
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Job Description :
Primary Job Responsibilities:
• Provide Level 2 support to external customers of Lionbridge product technology.
• Work closely with Development and Product Management to make our software more intuitive and easier to support.
• Updates and creates online knowledgebase articles to reduce support requests.
• Provides or attends working sessions with clients to troubleshoot issues.
• Captures any bugs identified by Product users and escalates to Development.
• Captures any enhancement requests identified by Product users and escalates to Development.
• Assists on problem resolution, and training on tools and products to other technical support personnel.
• Work in a 24 / 7 shift model (This includes weekends and Holidays)
Essential Functions/Job Skill Requirements:
• Excellent verbal and communication skills.
• Excellent analytical and trouble shooting skills.
• Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers.
• Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
• Responsible; able to manage time effectively and work efficiently, both with and without direct supervision.
• Focus and understanding of the customer needs.
• Knowledge of Lionbridge's product technology customer use scenarios.
• Knowledge of the translation process.
• Competency in at least one scripting language a bonus
Eligibility :
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