Nuance is hiring for Associate SRC Engineer

www.dJobbuzz.com 27/05/2021

Company Name	Nuance
Company Website	https://www.nuance.com/index.html
Experience	0 to 3 years
Job Role	Associate SRC Engineer
Job Type	Experienced Fresher
Job Location	Pune
Skill/Technology	Python Bash Linux
Education	BE/BTech

Telegram Groups

Job Description :

Support 24x7x365 SRC operations – rotational shifts with variable week off.
Monitoring:
Monitor different tools and applications to identify issues with infrastructure and/or Products.
Monitor alerts mailbox and Event Management systems for alarms.
Monitor Application dashboards for indications of incidents.
Execute routine checklists to validate system functionality and perform health checks.
Responsible for all server and network related support issues, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.
Properly document and escalate incidents to L2 / L3 teams (Storage, SysEng, NetEng, SRE, DevOps & R&D)
Incident Management:
Responsible for all incidents which have been escalated from customers / service delivery managers or identified through events and alerts.
Invoke Incident Management process for Incidents that cannot be resolved within this team (Open the conference Bridge if needed)
Interacting with internal stakeholders and external customers to assist them with their queries and requests –service requests, emails, and calls.
Keeping stakeholders / customers informed about the outages / status update.

Eligibility :

Excellent interpersonal and communication skills.
Excellent stakeholder and customer handling skills.
Phone and email based direct customer support for escalated issues.
Ability to develop and plan for longer term projects to directly impact the SRC and LOB relationship and our understanding and ability to support the related products.
Efficient problem-solving skills, mediation and stakeholder relationship building skills.
Self-motivated and proactive, with demonstrated creative and critical thinking capabilities.

Preferred Skills:

Basic server administration (Linux or Windows) & operational support skills in a production environment
Technical Product Support skills
Experience with any automation tools and/or scripting language experience like Bash / PowerShell / Python / Pearl / UI Path (RPA) would be an added advantage.