DCX is hiring for freshers as Assistant Business Process Services

www.djobbuzz.com 04 Dec 2022

Job Type

Job Location

Education

Batch

Bachelor’s degree or equivalent combination of education and experience
Bachelor’s degree in business administration, engineering, information systems, or related field preferred
Zero or more years of support services or project or program experience
Preferred skill:
Good communication skills
Customer service orientation and ability to work in a team with flexibility & enthusiasm
Knowledge of Managing IT helpdesk, incident management, Asset management processes, Asset life cycle, Asset register, Maintaining and handling stocks, vendor management

Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.
Maintains records of account specific service problems and assists in prioritizing work requests.
Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Assists in identifying service improvements to increase customer satisfaction.
Ensures delivery of projects meet client and company expectations and needs