Unisys is hiring for Service Desk Associate Fresher

www.djobbuzz.com 07 May 2023

Company Name: Unisys

Company Website: https://www.unisys.com/

Experience: 0

Job Role: Service Desk Associate Fresher

Job Type

Non Technical
Fresher

Job Location

Bengaluru/Bangalore

Skills

Good Communication Skill

Education

Graduate
MCA
BCA
BE/BTech
ME/M.Tech
MSc

Branch

Batch

2021 Batch
2022 Batch

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About Company

Unisys Corporation is an American multinational information technology (IT) services and consulting company founded in 1986 and headquartered in Blue Bell,
Pennsylvania. The company provides digital workplace, cloud applications &
infrastructure, enterprise computing and business process services.

Eligibility Criteria

Engineering or Non-Engineering Graduates (2021 and 2022 Batch)

Job Description

The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
First point of contact for all end user reported issues or requests
Typically provides technical support for Internal and External customers
Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system
Support multiple clients through customer service professionalism and insight
Excellent verbal and written communication.
Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7)
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level