Alight is hiring for Associate Fresher

www.djobbuzz.com 10 Jun 2023

Company Name: Alight

Company Website: https://www.alight.com/

Experience: 0

Job Role: Associate Fresher

Job Type

Non Technical
Fresher

Job Location

kochi

Education

Graduate

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About Company

Alight Solutions is an Information technology and consulting company based in Lincolnshire, Illinois. The company provides cloud-based digital business and human capital service solutions; particularly within the areas of wealth, health and Human Resources.

Eligibility Criteria

Graduate

Job Description

Call/Email/Case/Chat Resolution
Simple information inquiries
Dispatching tickets when unable to resolve within group
Data input that can be done as 1st contact resolution (real-time communication channel)
Answer and greet customer’s calls in a courteous, friendly and professional manner using NGA HR policies, procedures and/or practices.
Listen attentively to customer needs/concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
Prepare and complete accurate work and update customer ticket/file via system.
Conduct correspondence with customers and team members.
Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to the appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Occasionally use decision-support tools to answer complex questions or to verify subject matter details.
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
Offer solutions to issues that are often non-standard/non-routine and require some clarification.
Maintain a broad knowledge of Alight HR’s services (HR Administration, Talent Administration etc.)
Activities involve different and unrelated processes and methods.
The decision regarding what needs to be done depends on the analysis of the subject, phase or issues involved and a chosen course of action may have to be selected from many alternatives.
Unusual or complex situations and problem solving are deferred to higher levels for approval prior to implementation.