Microsoft is hiring for Customer Success Executive

www.djobbuzz.com 20 Feb 2024
Company Name
Microsoft
Company Website
https://www.microsoft.com/en-in/
Job Role
Customer Success Executive
Job Type
  • Fresher
  • Experienced
Job Location
  • Bengaluru/Bangalore
Education
  • Graduate
Job will expire on
01 Mar 2024

Eligibility Criteria

  • Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes.
  • Orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to PowerShare SMEs throughout the customer’s lifecycle.

Job Description

  • Manage up to 50 small to mid-sized customers (annual customer revenue between $2-3 million).
  • Be accountable to drive efficient usage of PowerShare and services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
  • Implement PowerShare at spoke accounts (install, train, test and ensure connectivity).
  • Build awareness in the marketplace, educate prospects, and meet or exceed your assigned objectives by expanding the PowerShare footprint across our client base.
  • Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
  • Be accountable to drive efficient usage of PowerShare within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
  • Build, maintain and leverage relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft+Nuance’s behalf.