Catchpoint is hiring for Software Engineer

www.djobbuzz.com 23 Feb 2024
Company Name
Catchpoint
Company Website
https://www.catchpoint.com/
Experience
0-6 years
Job Role
Systems Engineer I
Job Type
  • Experienced
  • Fresher
Job Location
  • Bengaluru/Bangalore
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
04 Mar 2024

Eligibility Criteria

  • BE/BTech/MCA Computer Science & Networking, 2022/2023 graduate.
  • Experience 0-6 months.
  • Certification in Linux preferred.
  • Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute.
  • Basic understanding of Bash/Shell Scripting, Web Server.
  • Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
  • Good to have Linux virtualization knowledge(KVM).
  • Ready to work in a 24|5 rotational shifts.

Job Description

  • Monitor Catchpoints' node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc).
  • Perform OS/application upgrades and server migrations to new environment.
  • Accept & registers incidents from the Support team.
  • Classify incidents according to the specified options/categories.
  • Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
  • Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
  • Escalate to the appropriate next level or management when thresholds are violated.

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