Newfold is hiring for Software Engineer

www.dJobbuzz.com 08/03/2024

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Job Description :

Troubleshooting technical issues associated with the use of products and services offered to our customers
Following up with clients to ensure the problem is resolved.
Handle internal and external escalations via emails/calls
Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.
Testing & analysis of all our active and upcoming products and services
Reporting bugs/issues with the products and services and lend a helping hand in the solution
Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability
The business model has a need for you to work in a 24*7 setup in rotational shifts.

Eligibility :

Graduates preferred - Candidates should have a Bachelor's Degree in Engineering, Computer Science or related field
Willingness to contribute to and deliver outcomes towards meaningful and challenging goals
Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience
Strong ability to probe and correctly identify customer needs/concerns
Strong customer interaction skills to work in a variety of customer situations.
Outstanding written and verbal communication skills.
Good working knowledge of computers and the Internet; strong ability to develop new skills.
Avid Internet User, with strong inclination towards technology.
Highly motivated and energetic team player, with excellent interpersonal skills