Newfold is hiring for Software Engineer

Newfold is hiring for Software Engineer

Company NameNewfold
Company Website
Job RoleProduct Support Associate
Job Type
  • Fresher
  • Experienced
Job Location
  • Mumbai
  • BE/BTech
  • IT
  • CS
Job will expire on18 Mar 2024

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Job Description :

  • Troubleshooting technical issues associated with the use of products and services offered to our customers  
  • Following up with clients to ensure the problem is resolved.  
  • Handle internal and external escalations via emails/calls
  • Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.  
  • Testing & analysis of all our active and upcoming products and services  
  • Reporting bugs/issues with the products and services and lend a helping hand in the solution  
  • Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability  
  • The business model has a need for you to work in a 24*7 setup in rotational shifts. 

Eligibility :

  • Graduates preferred - Candidates should have a Bachelor's Degree in Engineering, Computer Science or related field
  • Willingness to contribute to and deliver outcomes towards meaningful and challenging goals  
  • Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience  
  • Strong ability to probe and correctly identify customer needs/concerns  
  • Strong customer interaction skills to work in a variety of customer situations. 
  • Outstanding written and verbal communication skills.  
  • Good working knowledge of computers and the Internet; strong ability to develop new skills.  
  • Avid Internet User, with strong inclination towards technology.  
  • Highly motivated and energetic team player, with excellent interpersonal skills 

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