Ericsson is hiring for Software Engineer

www.djobbuzz.com 18 Apr 2024
Company Name
Ericsson
Company Website
https://www.ericsson.com/en
Job Role
Domain Support Specialist
Job Type
  • Fresher
  • Experienced
Job Location
  • Noida
Education
  • BE/BTech
Branch
  • IT
  • CS
Job will expire on
28 Apr 2024

Eligibility Criteria

  • Ericsson Operations Engine - Mode Of Operations.
  • 5G MS Operations Readiness.
  • Knowledge Sharing and Collaboration Skills.
  • Problem management.
  • Business Continuity Management.
  • Ericsson Customer Experience Assurance (CEA) Competence.
  • Incident management.
  • Business Understanding.
  • Ericsson Customer Assurance Competence.
  • MS TOP.
  • Customer Experience Improvement.
  • Service Request Fulfilment (OMS).

Job Description

  • Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
  • Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.
  • Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
  • Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
  • Perform system administration tasks, maintain databases, and manage user access.
  • Execute change introduction activities, perform service request fulfilment, and handle standard changes.
  • Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.

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