Google is hiring for Software Engineer

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Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
2 years of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.

Provide user support that includes root cause analysis of IT issues on multiple technologies and platforms, including hardware, software, tools, services, networks, integrated video and audio conferencing equipment at Google scale.
Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.
Partner and lead peers, vendors and other technical support teams to coordinate troubleshooting processes and resolution for issues.
Develop scripts, tools, processes or solutions to proactively prevent issues, improve user productivity and automate recurring tasks as part of long-term and global service improvements.
Participate in or lead IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement. Analyze all relevant data to show business impact of projects.